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The World According to Mitch

The day-to-day ramblings of an IT Trainer and Community Leader

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  • Technical Support - Good impressions versus bad

    We have all had our horror stories with technical support phone calls.  Unfortunately I found myself over the past few weeks dreading a call that I knew would not go well.  The story: Because of the nature of my career I spend a lot of time in both Canada and the United States.  A year...
    Posted to The World According to Mitch (Weblog) by Mitch on 01-15-2008
  • On Security and Stupidity.

    My credit card was refused on Friday. In a shoe store in Montreal while standing with my mother my credit card was refused. Of course this was a slightly embarrassing situation, exacerbated by the fact that my mother was standing there, and knowing that my balance should have been more than sufficient...
    Posted to The World According to Mitch (Weblog) by Mitch on 09-16-2007
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