March 2007 - Posts

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Canada Takes Over the Summit by Mitch

As you may know last week Microsoft hosted the MVP Summit in Seattle and Redmond. In total ninety-seven Canadians were there, and we were a force to be reckoned with. Check out our pictures page, and notice the sea of red hockey jerseys at the keynote...
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Kudos to Canada by Mitch

Most Microsoft MVPs are awarded in a specific technology. There is one group however that does not fall into any specific technology group, and that is the User Group Leader, and to fit us into their framework Microsoft created a competency called MVP...
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A Question for Bill Gates by Mitch

I am at the MVP Summit in Washington and this morning was a real thrill - Bill Gates delivered the keynote address. He really is a most impressive man, and when Richard Kaplan (Vice President, Customer Service, Partners and Automation) opened the floor...
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Certification Security by Mitch

I recently had the pleasure of meeting with Shon Hong of Microsoft Learning, who has the (to me) fascinating job of hunting down cheaters. Let me explain: Microsoft exams are the basis for the entire Microsoft Certified Professional (MCP) program. The...
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Community Support by Mitch

In one way or another I have been supporting the IT Pro community for several years now - often on what seems like a full time and professional basis. It is because of that I am a Microsoft MVP. Well from time to time those of us who do the supporting...
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Customer Service by Mitch

Many of you have probably heard me on my soap box ranting about customer service - or more accurately the acute lack thereof. I have had three experiences in recent weeks that makes me wonder if it is only Canada where the client is not always right....
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Microsoft Research TechFest 2007 by Mitch

I am writing this from Microsoft Research TechFest 2007. When I was invited to attend this event I had very little understanding of what I was in for, but as I had to be in Redmond this week anyways I decided to come a few days early. In general we start...
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